FAQs

PAYMENTS

  • What forms of payment does notjust accept?
      • We accept Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, and Shopify Pay.
  • How do I know if my order was placed successfully?
      • After your purchase is completed, you’ll be directed to a confirmation page with your order number. This information will also be sent to you via a confirmation email or text.
  • Is my payment secure?
      • To protect your personal information, we follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.
  • I’ve made an order in error. Can I cancel it?
      • If you wish to cancel your order, please contact us via email - support@notjustclothin.com as soon as you’ve placed the order. This will allow us to cancel the order before it is packed and shipped out. If your order has already been shipped  you will have a 14-day window to return the order if it has not been opened
  • I have received an error message while trying to check out. What does this mean?
      • Usually, this will just mean that your billing information doesn’t match with your bank records. Make sure that all the details you have entered are correct, and then repeat the order. If the error persists, please contact us so we can look into this for you.

     

    SHIPPING

  • Will I be notified when my order has been shipped?
      • Yes, you will receive a confirmation email/text to let you know your order is on its way.
  • How long does delivery take?
      • All orders are fulfilled domestically in Manchester (UK). Please refer to our Shipping Page to find out the price & length of time it’ll take to deliver to your door.
  • Can I track my order?
      • Yes, once your order has been fulfilled you’ll receive a shipping confirmation email that will contain your tracking number. You should receive your confirmation email 24/48 hours after you’ve placed your order.

     

    RETURNS

  • What is your return & exchange policy?
      • Please refer to our Returns page for more information.
  • If I return my item, will I be reimbursed for original shipping costs?
      • No Once your order is shipped, that cost is sent directly to our courier service. We can only offer a refund for the item itself.

     

    SIZING

  • How do I know which size to purchase?
      • Please see our comprehensive Size Guide for a full run-down of our product sizing.
  • Do you stock children's sizes?
      • For children's sizes refer to our size guide. We recommend going from XS-M for jumpers & t-shirts. We also offer a range of facemasks for Kids.

     

    PRODUCT INFO

  • Where are your products made?
      • All our products are designed, developed, and fulfilled domestically (UK) to ensure a reduced carbon footprint for all our customers. This way, we also bypass unethical working conditions and can provide investment into highly-skilled local industry.
  • How are your products made?
      • Please refer to the specifications tab on all products to see what materials they are made from.
  • What materials are your products made from?
      • Please see individual product pages for a full breakdown of the materials.

     

    ABOUT NOTJUST

      • For more information about notjust, and how we intend to continue helping our customers make a positive impact with every purchase, head to our Fair Fashion page.
      • If you would like to know more about which charities we work with please head to our Charity page.

    OTHER QUESTIONS

      • If your question has not been answered above, please get in touch using our Contact Us page.