Returns and refunds
Our returns policy
If you’re not happy with your item(s), as long as it is within 14 days and the items are unused. Please include your order number to ensure the item is assigned to your purchase.
We will provide you with a returns shipping label via email if you submit a request here. A returns fee will be deducted from the refund total (to cover shipping) unless you purchase a new jumper. All refunds will take 3 working days to process.
As soon as we get the item back, and are satisfied with its condition, we will process your refund request. All products will be inspected for fragrances and signs of wear in our returns lab; if anything appears to be used, we will not be able to process the refund.
You have the option to leave your charity donation with your chosen charity.
Our address is:
FAO Notjust Xmas Jumpers
APEX, 2 Devonshire St N,