Returns and refunds
Our returns policy
Due to a series of questionable returns last year which impacted our over all charity donation we have committed to a simple and fair returns process. All products must me returned in their original packaging and will be inspected for fragrances and signs of wear in our returns lab; if anything appears to be used, we will not be able to process the refund.
If you return your item(s), within 14 days and the items are unused and undamaged and returned in their original packaging, we will process a refund. Please include your order number to ensure the item is assigned to your purchase.
YOU WILL BE CHARGED £9.90 IN TOTAL FOR THIS
We will provide you with a returns shipping label via email if you submit a request here. A returns fee will be deducted from the refund total (to cover shipping) unless you purchase a new jumper. All refunds will take 3 working days to process.
You have the option to leave your charity donation with your chosen charity.
Our address is:
FAO Notjust Xmas Jumpers
APEX, 2 Devonshire St N,