Returns and refunds
OUR COVID-19 RETURNS / EXCHANGE POLICY
Due to the constantly evolving nature of the Covid-19 pandemic and to limit the risk of spreading the virus to our small team and others we come into contact with, we are unfortunately unable to process returns and exchanges at this time. We hope you can appreciate that these are exceptionally rare circumstances and have had an unforeseen impact on our normally simple returns policy.
Notjust is a small team (just three of us!) and we are abiding by government guidelines, which has resulted in all of us living and working under one roof whilst isolating. This means that we can guarantee none of our team carry the virus and therefore aren’t spreading it to customers, while ensuring we can continue to raise money for The Trussell Trust.